Questions and Answers
Payment & Subscription
I can’t seem to login to my account, what should I do?
If you are having an issue with your account login, please contact our Customer Service Department at 1-877-448-0101 and we will be more than happy to assist you and have you back to finding sales leads within minutes!
How can I pay?
It’s relatively easy to pay for our services. Currently we accept Visa, Mastercard, Discover, and American Express.
You may also mail us a personal check or money order for the yearly subscription price (sorry, monthly subscriptions cannot be paid by check) to:
ATTN: Client Services
11211 John Galt Blvd.
Omaha, NE 68137
How do I cancel my subscription?
We hope that you never have to cancel your subscription, but if you would like to discontinue your membership, you have the following two options:
- Call Customer Service at 877.448.0101 from 7:30am to 6pm, CST.
- Send a letter to our cancellation department. Please include your first name, last name and username in the letter and send it to:
Infofree.com Cancellation Department
PO Box 27757
Omaha, NE 68127
Note: If you cancel your account for any reason, you will no longer have access to the system or your saved searches. If you wish to resubscribe, you will be subject to the subscription plans and pricing that we have available at that time.
I have received an email saying my credit/debit card has been declined, what do I do?
If you receive an email saying your credit/debit card has been declined, you’ll need to provide another credit/debit card or update your existing card information before you can access your account.
To update your card information, contact our customer service at (402) 779-7333.
Please note that you cannot reactivate your existing infofree.com account online. It must be done over the phone. If you sign up online it will register you as a new subscriber.
After you’ve successfully updated your credit card, you will be able to access your account.