- If you download your list but it still says processing, you may have encountered a technical issue. Close the processing box and click on Previous Downloads and download it again.
- If your list is not there, call Customer Service (877-448-0101) so we can resolve the issue for you.
- If you download your list but can’t find it on your computer. Close the processing box and click on Previous Downloads and download it again. This time choose Open With and your spreadsheet will open up. Now go to File, Save As and you can choose where you want your spreadsheet saved, as well as, rename the file.
- If you printed your list and the PDF did not come up, you may have a pop-up blocker on. To learn how to turn off your pop-up blocker, please search for “pop-up blocker” on our Q&A page.
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