Questions and Answers

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Infofree Mobile App

How do I view all details using the App on my Android device?

On an Android device there is no ’View All’ to select on the details tab. Select the pen icon located at top right hand side of the details tab and then all the other sections like household info and additional info can be accessed.

Why am I having an issue viewing my prospects/customers on the map in the App?

The network/wifi connection could very much effect the maps feature, which is the same for any other mobile application. If no records are seen on the map, you can do the following steps:

  • Check to see if wifi /cellular data is available
  • Go to setting and check if “location” service is selected ‘on’
  • Make sure the filter is set correctly. By default the map tries to locates records around you within a certain radius. So make sure to go to filters and put in the correct address info and radius for which you want to check out the available records. (known issue with street address field- do not use, 0 found)

Why doesn’t the mobile app show my leads in the sorted order I use on my PC?

Sort information is session dependent, meaning, whatever filters, selections are made on during a session either on the mobile or PC is stored only while the user is logged in. This includes but is not limited to ‘status’ , ‘list name’ , ‘tags’ . Once the user logs out or restarts the app, the sort information is lost. By default when a user opens the mobile app or pc (website), the list they see is arranged in alphabetical order using ‘contact name’.

Is there a limit on the number of characters for Notes or any fields?

Notes allow for a maximum of 1000 characters. If the note limit is met, the note box will display a warning. Additionally unless the user reduces the characters below the limit, they will not be able to save the note.