Questions and Answers
Search FAQs from Infofree.com to learn more about our products and services.
1. Search & Download
You can build a list for any database by selecting multiple criteria from a variety of selections.
1) Click the ‘Start’ button under the database list category you choose. For the more specialized lists, the ‘Start’ button is shown after you click on the name of the list.
2) Enter your geography selection.
3) Enter the type of business or SIC code of the business you’d like to target. For consumers, you can search by household information such as income, home value, and home ownership.
4) Narrow your search by employee size or sales volume. Narrow your consumer search by age groups, gender, and marital status as well. Choose as many or as few selections as needed for your list.
5) Done! Your sales leads will be displayed.
If the list you are building is too large or too small, try modifying the criteria by adding more or less selections.
Basic information on your list will be displayed. To see more information on a single record, click anywhere within the record and the full record detail will display to the right.
If you would like more detailed list building instructions, please download one of the following pdf’s:
Please visit our Pricing to see the current download limits.
If you have further questions regarding your download limits, please call 877.448.0101
Business – zip code, city, county, state, 1 – 15 mile radius, area code, entire US, type of business, SIC code, number of employees, annual sales volume, & credit rating.
Consumer – zip code, city, county, 1 – 15 mile radius, area code within a state, age, gender, marital status, household income, home value, length of residence, home ownership, & presence of phones.
Hot Sales Leads – zip code, city, county, state, time frame of the life event.
If you choose to view your search results immediately from the search page, your list will also be automatically saved and accessible from both the dashboard and the ‘Previous Searches’ section.
You can also view past downloads in the ‘Account’ section under ‘Previous Downloads.’
Our goal with the New Business Database is to get you the names of these businesses as soon as they open the door. This allows you to search and get to them BEFORE the competitor. Use smaller geography and get a manageable list, and don’t let the competition get to them before you do!
Not yet, but you can search by SIC or type of business. Simply type the name of the industry that you are looking for, and related SIC codes will populate. General searches are better than specific searches.
You can find a list of SIC codes here: http://www.osha.gov/pls/imis/sic_manual.html
To print your leads onto mailing labels from your Microsoft Word file, download the following pdf:
To do a mail merge with Word on a Mac, follow these steps:
To do a mail merge using OpenOffice, download the following pdf:
To create mailing labels using mail merge in Word on a Mac, download the following pdf:
To learn how to conduct a background search, please download the PDF below.
If you are searching in the WEEKLY HOT SALES LEADS databases, those records are NOT guaranteed to have a phone number because we are trying to get you the newest and hottest leads available. So keep in mind these leads are only 5 week old or newer!
If you are searching in the consumer databases, build your search. In the last tab, “PHONE OPTIONS,” you will click on “Search by Phone Availability” and check the box. That will remove records that do not have a phone number. You will also want to click on “Omit DNC Registry Listings” and check the box. That will remove records on the Federal DNC (Do Not Call List).
The lists are in CSV format, which can be used in a wide variety of programs such as Excel or OpenOffice.
- If you download your list but it still says processing, you may have encountered a technical issue. Close the processing box and click on Account at the top of the page. Next, go to Previous Downloads and download it again.
- If your list is not there, call Customer Service (877-448-0101) so we can resolve the issue for you.
- If you download your list but can’t find it on your computer. Close the processing box and click on Account at the top of the page. Next go to Previous Downloads and download it again. This time choose Open With and your spreadsheet will open up. Now go to File, Save As and you can choose where you want your spreadsheet saved, as well as, rename the file.
- If you printed your list and the PDF did not come up, you may have a pop-up blocker on. To learn how to turn off your pop-up blocker, please search for “pop-up blocker” on our Q&A page.
2. Data Quality
According to the rules of the TCPA (Telephone Consumer Protection Act), which went into effect October 16, 2013, calls that are manually dialed and do not contain a pre-recorded message are exempt from the TCPA.
The TCPA also states that prior express written consent will be required for all autodialed and/or pre-recorded calls/texts sent/made to cell phone and pre-recorded calls made to residential land lines for marketing purposes.
More information can be found at the following link: http://tcpacompliance.us/content/tcpa_faq.html
Our business databases are updated every month and are 95% accurate.
Our consumer databases are approximately 90% accurate.
We’ll provide you with the highest quality databases, but keep in mind that no list is 100% accurate.
Email addresses are only available for businesses, not consumers.
Yes, we do scrub our leads against the Federal Do Not Call List… but are not guaranteed.
However, keep in mind, new phone numbers are added to the Do Not Call list every day and the DNC list is constantly changing. If you select leads with phones ‘where available’, the leads that have phone numbers that match the DNC list will be flagged. If you select a list with 100% DNC scrubbed phones, all leads are scrubbed against the DNC list and all phone numbers that match are removed.
Additionally, because people add new phone numbers to the Do Not Call list every day and the DNC list is constantly changing, it is ultimately your responsibility to ensure that these phone numbers have been removed from your leads before calling.
If you select 100% phones, all leads will contain a phone number; both available for calling and those that have been flagged for DNC.
3. Payment & Subscription
If you are having an issue with your account login, you can initiate a password recovery on our site at https://new.infofree.com/login/recoverPassword.
You can also contact our Customer Service Department at 1-877-448-0101 and we will be more than happy to assist you and have you back to finding sales leads within minutes!
It’s relatively easy to pay for our services. Currently we accept Visa, Mastercard, Discover, and American Express.
You may also mail us a personal check or money order for the yearly subscription price (sorry, monthly subscriptions cannot be paid by check) to:
ATTN: Client Services
11211 John Galt Blvd.
Omaha, NE 68137
We hope that you never have to cancel your subscription, but if you would like to discontinue your membership, you have the following two options:
- Call Customer Service at 877.448.0101 from 7:30am to 6pm, CST.
- Send a letter to our cancellation department. Please include your first name, last name and username in the letter and send it to:
Infofree.com Cancellation Department
PO Box 27757
Omaha, NE 68127
Note: If you cancel your account for any reason, you will no longer have access to the system or your saved searches. If you wish to resubscribe, you will be subject to the subscription plans and pricing that we have available at that time.
If you receive an email saying your credit/debit card has been declined, you’ll need to provide another credit/debit card or update your existing card information before you can access your account.
To update your card information, contact our customer service at (402) 779-7333.
Please note that you cannot reactivate your existing infofree.com account online. It must be done over the phone. If you sign up online it will register you as a new subscriber.
After you’ve successfully updated your credit card, you will be able to access your account.
Please see the Money back Guarantee section of our Terms and Conditions
We will have many special offers from time to time, but there is no set schedule for each promotion. Hurry & sign up today so you don’t miss out!
The promotional price will be the price you pay through at least the next twelve months, as long as you don’t cancel.
Note: If you cancel your account, we cannot guarantee you will receive your previous price. Prices are subject to change at any time.
You cannot rename or create a new status. However, you can utilize tags. You can change the color, rename/delete the existing tags, and create new additional tags for your prospect or customer.
There is currently no pop-up reminder functionality in the web based CRM101. However, you can utilize Calendar and /or Activity Summary when you first sign into CRM101 to view upcoming tasks, appointments and follow ups. You can also sync the CRM101 Calendar with your Microsoft Outlook calendar or with your Google Gmail calendar and set a reminder there. Additionally the Infofree.com CRM101 App has a reminder notification feature that can be enabled for appointments & follow up tasks.
*Please note: To send out a bulk email like a newsletter or an offer to a large quantity of addresses, you should never use a common SMTP server like the ones associated to free email providers (Gmail, Yahoo, etc…). They are not structured to handle mass mailings. They have limits on outgoing mail and the number of recipients per email. Plus, you will surely have delivery problems, the vast majority of your messages will be simply filtered out by the ISPs and incoming servers.
Yes, using your email account you can send up to 250 emails per day from CRM101. There is plain text format only at this time so you can’t use any graphics. You will need to enter your email account user information and the outgoing (SMTP) mail server name and port number to connect CRM101 with your email account by going to My Email and then Email Settings. If the email account type is exchange you should contact your help desk for the server and port information.
There is a Help Section for the most common free email providers if assistance is needed with finding user and server information.
Yes. Move your mouse over the lead and select Delete from the icons that appear or click on the trashcan icon located on far right side of each prospect. You can also check-mark the box in front of the prospect(s), then click the Delete button.
Yes. Under the Filters tab, select the list that you would like to delete, then click on the trash can icon that appears when you hold your mouse pointer over the list, then click Yes in the Confirm Deletion dialog box.
No. At this time you can only export/print individual Prospects from their details page. If you need the entire list, you would use the ‘download csv file’ export option on Infofree.com.
Yes. Simply click the ‘Import Prospects’ button, type a name for the list (Ex: Current Customers) in the Import List dialog box, browse to select the file you are importing and click Import.
In the Import Customers dialog box, match your column headings with CRM101 fields and click Save to complete the import. Note: If after a few minutes, the Import Customers dialog box has not appeared there may be an issue with the csv file you are trying to import. Leading and/or trailing spaces in a cell is a common problem. Don’t hesitate to call us at 1.877.448.0101 for assistance.
Place your mouse over the note you want to edit, and click on the pen icon that appears. Edit the note and then click on the Save icon.
Select the record, scroll down and click on the ‘x’ on the right side of the Note you want to delete. Click OK in the dialog box to confirm the deletion.
No, only the primary contact is imported. You will have to add the additional contacts manually by going to the company details and clicking ‘Add Contact’ underneath the Additional Contact Information section.
*Please note that your computer must have Microsoft Windows Operating System 7, 8 or 8.1 installed to use Skype Click to Call.
1. Download and install Skype by going to http://www.skype.com/en/
2. Download and install the Skype Click to Call extension by going to http://www.skype.com/en/download-skype/skype-for-computer/
3. Close and reopen your internet browser
4. Enable the Click to Call extension in your internet browser.
For Google Chrome, click the Customize and Control icon located top right-hand side of the browser window and select Settings. Select Extensions from the left-hand side menu of the Settings page and click on the Enable checkbox for Skype Click to Call.
For Mozilla Firefox, click the Open menu icon located top right-hand side of the browser window and select Add-ons. Select Extensions from the left-hand side menu of the Add-ons page and click the Enable button for Skype Click to Call.
For Microsoft Internet Explorer, it must be version 8 or above. Click the Tools icon located top right-hand side of the browser window and select Manage add-ons. Select Toolbars and Extensions under Add-on Types on the left-hand side. Select Skype Click to Call for Internet Explorer from the listed Add-ons and then click on the Enable button that appears in the lower right-hand corner. Click Close in the lower right-hand corner.
5. Purchase a Skype subscription. To call land line phone numbers you must have a subscription or Skype Credits. http://www.skype.com/en/offers/skype-credit/?intcmp=CS-Upsell-FA801-1
Simply select the check marked box next to ‘All’ in each Filter section to deselect everything. Then select the Tag(s) you want to show on the map and then click the Apply button. Note that the map marker itself can’t be changed from a Status to a Tag.
No. Updates to records on Infofree.com does not automatically carry over into CRM101.
Click on the Filter drop-down tab located in the top left-hand side of the page, then select the desired item(s) you want to filter by then click Apply.
From a Prospect or Customer list, hover your mouse over the Contact Name and select ‘Add Follow Up’. In the Follow Up dialog box, check-mark the box in front of the add description field, enter an appropriate description, set the Reminder fields and click Save.
If the task is a call, email or appointment, select by clicking the desired one, check-mark the box in front of Make Call, Send Email or Set Appointment, add an appropriate description, set the Reminder fields and click Save.
You can accomplish the same if you are on a Prospect or Customer details page. The Follow Up section is on the right hand side if you have not reordered the panels.
All Follow up tasks can be viewed in My Calendar on the Follow up tab.
If I make changes in CRM101 using my PC when are those changes reflected in the Infofree mobile app?
When a change is made using your PC or mobile app, it is made to the database and it should be reflected almost immediately on other devices as well. If the information is not displayed correctly, refresh the mobile app or web page.
To refresh the page on the mobile app:
- Go to ‘menu’ tab and select ‘prospect’ or ‘customer’ tab
To refresh the web page on PC:
- Press ‘F5’ on keyboard or click on the ‘reload this page’ icon located on address bar
When importing from Infofree to CRM101: For records that are imported from Infofree, they already have longitude and latitudes or all records with a valid address. This piece of information is imported along with other consumer/business data and used for the mapping purposes.
When importing a personal list using csv or excel file to CRM: We have a system in place which validates the address and verifies with google to retrieve a longitude and latitude information corresponding to every record that the user manually imported to the CRM. As long as the address is valid and google maps can recognize it, we are able to retrieve the geolocation information.
Unfortunately, if the address is not structured properly when the user uploads the records, we are unable to verify it and retrieve the corresponding geolocation information from Google.
6. Infofree Mobile App
On an Android device there is no ’View All’ to select on the details tab. Select the pen icon located at top right hand side of the details tab and then all the other sections like household info and additional info can be accessed.
The network/wifi connection could very much effect the maps feature, which is the same for any other mobile application. If no records are seen on the map, you can do the following steps:
- Check to see if wifi /cellular data is available
- Go to setting and check if “location” service is selected ‘on’
- Make sure the filter is set correctly. By default the map tries to locates records around you within a certain radius. So make sure to go to filters and put in the correct address info and radius for which you want to check out the available records. (known issue with street address field- do not use, 0 found)
Sort information is session dependent, meaning, whatever filters, selections are made on during a session either on the mobile or PC is stored only while the user is logged in. This includes but is not limited to ‘status’ , ‘list name’ , ‘tags’ . Once the user logs out or restarts the app, the sort information is lost. By default when a user opens the mobile app or pc (website), the list they see is arranged in alphabetical order using ‘contact name’.
Notes allow for a maximum of 1000 characters. If the note limit is met, the note box will display a warning. Additionally unless the user reduces the characters below the limit, they will not be able to save the note.
Most browsers can be used with infofree.com including the most current versions of Firefox, Chrome and Safari. Some users have had difficulty with Microsoft Internet Explorer 7 and below. To avoid security risks and display issues with Internet Explorer it is highly recommended to use one of the other browsers listed instead. Google Chrome is currently the most secure browser and is free to download and install here.
Users who are not using one of the minimum browsers listed above may find that some or all of the pages within infofree will not display properly. This is due to the browser differences and is especially common if the browsers are still in beta development period. In addition, all browsers should be “Java” and frames enabled, with caching turned on.
Optimal viewing resolution is 1024×768 or better.